How it works

Welcome to SHARDOR’s self-service page for processing warranty requests and making inquiries. This function is designed to quickly help resolve any issue you’re experiencing. We apologize in advance for whatever inconvenience your Shador purchase may have caused.
Please note this page is for purchases made through this website or the ShardorDirect store on sites such as Amazon. For purchases made through Shardor’s authorized resellers, please contact them directly.

All products purchased from Shardor come with a hassle-free warranty. If your product turns out to have a defect during its warranty period, please contact us and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Thank you in advance for all of the information you provide; we know your time is valuable.

Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through.

Amazon Purchase Site *


Contact Information

Email *

Name *

Order Details:Proof of purchase is needed to process a warranty request for replacement. You can upload a screenshot or invoice with the “Images” upload tool at the bottom of this page.

Product Name *
Order ID *

Address Line *

Current Address: If applying for a replacement, we will arrange for it to be sent to this address.

Phone Number

Issue Details

Images: only jpeg,jpg,gif,png are allowed
Please select files less than 10M to upload